All products or items purchased from Tribe Boro are inspected for defects, damages and workmanship prior to postage then sent out via Australia Post or courier at our discretion once full payment is confirmed per order as per our Payment Policy.
Tracking numbers will be automatically sent to the associated email on the order so please check your email including spam folders for notifications.
It is the responsibility of the customer to ensure the correct delivery address is supplied during checkout in the forms provided including but not limited to delivery name, unit number, street number, street name and type, suburb, state, postcode, email, phone number. We also require information if the building type is residential or a business.
If any of the delivery information is incorrect and results in a failed delivery Tribe Boro reserves the right to charge the customer a re delivery fee as set by the delivery agent at the time.
All orders are sent with a Signature required for delivery, but customers can opt to have a ‘Authority To Leave’ at the door or particular location when a note/message is left in the comment section during checkout.
All orders that request Authority to Leave waiver their right to dispute non delivery after the tracking says delivered at destination. It is at buyers risk to leave the order unattended.
Our packing uses new and recycled bubble wrap to reduce waste, and may or may not use double corrugated recycled pulp cardboard boxing or satchels at our discretion as appropriate to ensure your order arrives in the same condition we sent it in. And our shipping partners are certified carbon neutral so that our impact on the emissions is reduced.
All orders are shipped to the provided delivery address with minimal referencing to the contents of the package with only a return address labelled to Tribe Boro.
In addition to the quality control and packing protocols used by us at Tribe Boro to assist in ensuring all items are of high quality, undamaged and match the items ordered it is also important for the customer to inspect all items upon arrival prior to opening (the boxing for dents etc), during and after unpacking as well as each item that it does indeed match the items ordered and no damages were sustained during transportation within 48 hours of delivery (time signed or time delivered when authority to leave is given).
Customers are to use our contact us page for means to notify us regarding any warranty claims to be made via the listed contact methods and must reference the appropriate order number via the contact us page or risk delaying or having the claim rejected due to insufficient information to proceed. We will then review the information provided, double check our records, request more information as appropriate on a case by case basis for all warranty claims.
It is essential that original packing material, be kept preserved as best as possible till notified to assist in the event of a warranty claim being made against the courier.
Warranty claims are usually processed within 24 hours of notification and are concluded with a notification to the status and resolution of the claim to the customer within 24 hours of that and/or the required information to asses the claim made available. Time reference is a guide only and subject to staff availability and delivery agents investigation.
Any item that has been used or not in its original unused condition is void of all warranty and seen as user mishandling if damaged.
Claims must be made within 48 hours of delivery to assist in verification that the item was damage during transit or incorrectly sent.
All warranty claims must provide photographic or video proof of damages within 48 hours of a claim being made as well as any other supporting material requested to facilitate the claim.
Refunds are only eligible to the affected product when/if it arrives as
B) Wrong item Supplied
And approved by Tribe Boro after the Warranty Claim process has been completed
Items not eligible for refund are,
A) A change of mind by the customer,
B) Items with stated defects or flaws at time of sale,
C) Damage by accidental or deliberate mishandling by customer,
D) Discount or coupon codes digital or physical.
Once your returned item or evidence of damages is received and inspected, we will send you an email to notify you that we have received your returns or evidence. You will be notified of the approval or rejection of your claim within 48 hours of that unless further information is requested.
If your case is approved, then your refund will be processed, and a refund will automatically be applied to your credit card or original method of payment, within 2 working days if you made a bank/EFT/cash payment details of a appropriate bank account must be supplied by you.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] in case of human error.
Sale items (if applicable)
Any item sold and deemed to be eligible for a refund or exchange will be at the value of the item purchased at.
If your product is eligible for return you will be provided with a return postage address from us.
You will be responsible for paying for your own shipping costs for returning your item unless the item was not as described. Shipping costs are non-refundable. If you are to receive a refund for the return, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for a return to us and or a replacement or exchange to you to be received is subject to the third party courier/delivery network.
Customers sending items by return mail are fully responsible for item damage and/or misplaced or lost delivery and as such will have no claim for a refund or warranty for the items value, or shipping.
If customers have any questions regarding the contents of the Shipping and Refund Policy page and its contents please use the contact us page for more information.
The Shipping and Returns Policy is subject to update at any time and is the responsibility for customers to check for updates.